What You Need to Know About the RI Bridges Security Threat:
On December 13, Rhode Island announced that there was a security threat to the RIBridges system, which operates social services programs for our state. Specifically, RI Bridges operates:
- Medicaid
- Supplemental Nutrition Assistance Program
- Temporary Assistance for Needy Families
- Child Care Assistance Program
- Health coverage purchased through HealthSourceRI
- Rhode Island Works
- Long-Term Services and Supports
- General Public Assistance Program
- At HOME Cost Share, among others.
Data Breach Hotline Now Available
Phone number: 833-918-6603
Hours: Open Mondays through Fridays from 9 a.m. to 9 p.m.
Reference number: The reference number for the Rhode Island incident is B137035. You may be asked for it when you call.
What they can help with: Call center staff will be able to provide general information about the breach as well as steps customers can take now to protect their personal information. Unfortunately, they will not be able to answer questions about state benefits or health care coverage.
Can they tell me if I’m impacted?: Unfortunately, while the analysis of the data involved is still happening, call center staff will not be able to confirm if your data is included in the breach at this time.
Households that have had personal information compromised will receive a letter by mail from the State that explains how to access free credit monitoring.
Resources: Available in both English and Spanish, offer helpful tips on safeguarding personal information.
Need Assistance? Please visit the following website: https://admin.ri.gov/ribridges-alert
Governor Dan McKee’s Video Announcement: https://www.youtube.com/watch?v=gj47AzCC3kg
